Guest Experience Ambassador
Discover everything about the luxury experience at Elcielo Hotel. Here you will find information about our exclusive suites, personalized services, and unique experiences designed to make your stay unforgettable.
How can I make a reservation at Elcielo Hotel?
You can easily make your reservation online through our website. Simply click here to access our booking system, or contact us at the reception mobile +57 304 336 28 73 or our customer service line +57 (604) 4482396.
Can I modify or cancel my reservation at Elcielo Hotel?
Yes, you can request changes or cancellations directly with Elcielo Hotel if your reservation was made with us. Please review our deadlines and cancellation policy, as requests made less than 5 days before your arrival may incur a fee. Contact us to manage your request. If your reservation was made through an OTA or other sales channels, any modifications must be processed directly through the OTA.
Which rooms and suites are available at Elcielo Hotel?
Elcielo Hotel offers four types of exclusive rooms and luxury suites, featuring sophisticated design, king-size beds, and premium amenities. Perfect for all travelers and couples, our suites are designed to make your stay warm and memorable. Discover our suites here.
Does Elcielo Hotel have restaurants and offer gastronomic services?
Yes, Elcielo Hotel offers three unique culinary experiences: enjoy a tasting menu crafted by Michelin-starred Chef Juan Manuel Barrientos at Elcielo Medellín Restaurant designed to awaken all your senses. Delight in authentic Italian tradition at La Sere by Juanma. or savor international cuisine infused with local flavors at El Bistró by Juanma. Be sure to book in advance here..
Is airport transportation available at Elcielo Hotel?
Yes, we offer private transportation service at an additional cost. Please book in advance through our Experiences mobile line at +57 302 264 74 06 or our 24/7 customer service line at +57 (604) 4482396.
What unique activities or experiences does Elcielo Hotel offer?
Enjoy private tours and experiences designed for discerning travelers. Request a quote and book in advance through our Experiences line at +57 302 264 74 06.
What is the location of Elcielo Hotel and why is it special?
Elcielo Hotel is nestled in the exclusive Astorga area of El Poblado, Medellín, offering a privileged and secure location near restaurants, art, shopping, and major attractions.