Frequently Asked Questions

You can easily make your reservation online through our website. Simply click here to access our booking system, or contact us at the reception mobile +57 304 336 28 73 or our customer service line +57 (604) 4482396.

Yes, you can request changes or cancellations directly with Elcielo Hotel if your reservation was made with us. Please review our deadlines and cancellation policy, as requests made less than 5 days before your arrival may incur a fee. Contact us to manage your request. If your reservation was made through an OTA or other sales channels, any modifications must be processed directly through the OTA.

Elcielo Hotel offers four types of exclusive rooms and luxury suites, featuring sophisticated design, king-size beds, and premium amenities. Perfect for all travelers and couples, our suites are designed to make your stay warm and memorable. Discover our suites here.

Yes, Elcielo Hotel offers three unique culinary experiences: enjoy a tasting menu crafted by Michelin-starred Chef Juan Manuel Barrientos at Elcielo Medellín Restaurant designed to awaken all your senses. Delight in authentic Italian tradition at La Sere by Juanma. or savor international cuisine infused with local flavors at El Bistró by Juanma. Be sure to book in advance here..

Yes, we offer private transportation service at an additional cost. Please book in advance through our Experiences mobile line at +57 302 264 74 06 or our 24/7 customer service line at +57 (604) 4482396.

Enjoy private tours and experiences designed for discerning travelers. Request a quote and book in advance through our Experiences line at +57 302 264 74 06.

Elcielo Hotel is nestled in the exclusive Astorga area of El Poblado, Medellín, offering a privileged and secure location near restaurants, art, shopping, and major attractions.

Yes, Elcielo Hotel is close to the Museum of Modern Art (MAMM) and other iconic attractions. Explore nearby neighborhoods like Manila, Provenza, and the Golden Mile, or enjoy the Ciclovía on Avenida El Poblado every Sunday.

Yes, Elcielo Hotel is conveniently located near Poblado station on the Medellín Metro.

Yes, we offer luxury experiences for couples, with special details and exclusive packages designed for a romantic getaway or to celebrate your anniversary. Discover our plans here.

Yes, Elcielo Hotel is ideal for business travelers, offering high-speed WiFi, workspaces, and a prime location near Medellín’s business centers and Plaza Mayor. Reserve your suite or team accommodations through our commercial line at +57 304 336 1355.

Yes, enjoy a fully equipped gym for your daily workouts and relax with in-room massage experiences available in our Junior, Luxury, and Presidential Suites. Book through our Experiences mobile line at +57 302 264 74 06.

Private parking is exclusively available for the Presidential Suite at no cost. For other rooms and suites, parking is external to Elcielo Hotel. Guests can find public spaces and nearby parking facilities, both with restricted hours and 24-hour service. This service has an additional cost and is subject to availability. Please check in advance before your reservation.

Our goal is to provide you with the utmost rest and comfort. We are not a pet-friendly hotel.

Yes, we provide 24/7 surveillance, controlled access, and a team trained in security protocols.

Medellín is a destination you can enjoy year-round, thanks to its spring-like climate and vibrant culture that invite you to explore the city and unwind. The high season months of July, August, December, and January bring events and celebrations that enhance the magic of Medellín. With its modern infrastructure and world-class services, the city always has something to offer. Elcielo Hotel provides luxury and the utmost comfort throughout the year, with rooms designed to ensure your rest at any time. ¡Book Now!

Thanks to its exclusive design, personalized service, and world-class cuisine by Michelin-starred Chef Juan Manuel Barrientos, Elcielo Hotel delivers an unmatched luxury boutique experience in Medellín.